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Privacy Notice & Cookies Statement

 

Version: 17th October 2020

 

Changes to this privacy notice

From time to time, we may change this privacy notice. If there are any significant changes we will post updates on our website, applications, provided platforms or let you know by email. We keep our Privacy Policy under regular review in order to reflect changes in our services and privacy regulation. This privacy policy was last updated on 17th October 2020.

 

Privacy Notice

Tripamix respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) in order to purchase travel arrangements from us, and tell you about your privacy rights and how the law protects you.

 

Tripamix are committed to protecting and respecting the privacy of your personal data. This privacy notice will inform you how your data is collected, used, transferred and disclosed by Tripamix. It applies to data being collected when you use our website (regardless of where your visit from or what operating system or device you are using).

 

Who is Tripamix?

Tripamix is a Travel & Lifestyle platform with the focus of becoming the most visited website globally for travel related trips, products and services by 2030. We work with the majority of accommodation types available and businesses associated with travel or retail. Tripamix handles travel related bookings for accommodation.

 

Tripamix is a UK limited company, with the company registration number being 10827133 (collectively referred to as “Tripamix” , “we”, “us”, and “our” in this privacy notice) is the controller and responsible for your personal data collected through www.tripamix.com (collectively referred to as the “website”, “the platform”, “services”).

 

Details for the nominated Data Protection Officer responsible for overseeing any questions regarding personal data are Ravi Jassal- Founder at Tripamix.

 

Our commitment

Tripamix takes the protection of your personal data seriously and will assure the processing of your personal data is done fairly, lawfully and transparently. The following privacy notice describes the personal data we are collecting and how it is or will be used.

We will only collect and use your personal data for the following purposes:

     Improve our services

     Meet our legal responsibilities

     Fulfil your order(s)

     Give you the best travel shopping experience

     Keep you up to date with new competitions, offers, tailored marketing campaigns

 

Data Security & Safety

We have organisational safeguards and security measures in place to assure your personal data is protected from being accidentally lost, used or accessed by unauthorised users, altered or disclosed. Tripamix uses a secure encrypted connection when engaging with your personal data however it is key the user also assures they are using a secure connection too. For example, be aware of using public networks such as internet café’s which could be intercepted by other users on the same public network.

 

All third party entities Tripamix have collaborated with and is involved in processing any personal data on your behalf require having security measures in place to assure protection of your data and assure the personal data is treated in accordance with the law.

In the case of unfortunate events we do have a personal data breach, we will notify you and the required regulators when we are required to do so.

 

The Personal data we collect about you

Personal data is any information about an individual which then that person can be identified. Personal data does not include anonymised data, where the identifying information has been removed.

The types of personal data we collect about are the following:

Identity Data- This is data associating to your identity, first name, maiden name, last name, alternative identifiers, marital status, title, date of birth, age, gender, religion, photo

Contact data- this is data associating how to contact you, mobile number, landline number, delivery address, billing address, email address, alternative email address, user name, alternative social media id, membership number,

Financial data- This is data is associating to your methods of payment details, bank account details.

Transaction data- This is data associating to transactions carried out through Tripamix. This includes details about the payment(s), details of products purchased, details of services purchased.

Technical data- This is associating to technical data required to improve website performance and experience. This includes IP address, browser type and version, time zone setting, device version, operating system, browser plug-in(s), technologies used to access Tripamix platform, duration spent, your journey through the website, login data.

 

Usage data- This is associating to collection of information which informs Tripamix how you engage on the Tripamix website platform with our products and services on show and purchasing.

Marketing & Communications data- This is data associating to your preferences in regards to whether or not you want to receive marketing from Tripamix and our third parties.

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

How we collect your data

We may collect personal data in the following ways:

     Direct interactions – you may give us your identity, contact, financial, transaction, profile, and marketing and communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you willingly provide. For example, when you:

     Create an account, make a booking or purchase products on our website;

     Subscribe to our social sites, newsletters, discussion boards, forums, competitions;

     Enter a competition;

     Join a Tripamix loyalty programme;

     Join a Tripamix subscription programme;

     Complete a voluntary market research survey;

     Contact us with feedback or an enquiry or reporting a problem (by phone, email, social media, or messaging service);

     Use the “refer a friend” function on our website; or

     When you log in to our website via social media.

 

     Third parties- we may receive personal data about you from various third parties, including:

     Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

     Technical data from affiliate networks through whom you have accessed our website;

     Identity and Contact data from social media platforms when you log in to our website using such social media platforms;

     Technical Data from third parties, including analytics providers such as Google, please further information in the section entitles “marketing preferences, adverts and cookies”.

 

     Automated technologies or interactions- interacting with our website or mobile application- we may automatically collect the following types of data(all described as above); the technical data about your hardware, software, usage data about your browsing actions and patterns, and contact data where tasks are carried out via our website remain uncompleted, such as incomplete orders or abandoned transactions or baskets. We collect this data by using our cookies, server logs and other similar technologies. Please see our cookie policy for further details.

 

How we use your data

We will only collect and process your personal data where we have a legal obligation to do so. As a data controller, the legal basis for our collection and use of your personal data may varies based on the manner and purpose for which we collected it.

We will only collect personal data from you when:

     We have your consent to do so, or

     We need your personal data to perform a contract with you. For example, to process a payment from you, fulfil a subscription, fulfil a booking and provide customer support or support associated to Tripamix related services.

     We need your data to share with the

     We have a legal obligation to collect or disclose personal data from you.

     Processing is legitimately in our interest and not overridden by your rights.

 

Failing to provide personal data

By law or under the terms of a contract Tripamix has with you we need to collect certain types of personal data as mentioned earlier. If you fail to provide the data when requested Tripamix may not be able to perform the contract we have with you or are trying to enter with you.

In the case of insufficient data being provided, we may not be able to process for your subscription, booking or order and may have to cancel the process.

 

Uses made of your personal data

Your personal data is used by Tripamix to support a range of different activities we provide for example that various products and services we offer. In the table below, we have listed the types of data used together with types of activities and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

Type of Data

Lawful basis for processing including basis of legitimate interst

To create an account and register you as a new customer, property manager, or a unique user type

     Identity

     Contact

     Financial

     Performance of a contract with you.

To process a subscription, booking, order including: recording subscription, booking, order details; keeping you informed about the subscription, booking, order status and refunds/cancellations/additional charges if applied, collect money owed to to us; and assist fraud prevention and detection

     Identity

     Contact

     Financial

     Transaction

     Techincal

     performance of a contract with you

     necessary for our legitimate interest (to recover debts due to us)

 

To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.

     Identity

     Contact

     Profile

     Marketing & communication

     Performance of a contract with you

     Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.

     Identity

     Contact

     Profile

     Usage

     Marketing & communications

     Performance of a contract with you;

     Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 

     Identity

     Contact

     Profile

     Technical

     Transaction

     Marketing & Communications

     Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)

     Necessary to comply with a legal obligation

 

To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.

     Identity

     Contact

     Profile

     Usage

     Marketing & Communications

     Technical

     Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

     Technical

     Usage

     Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

     Identity

     Contact

     Technical

     Usage

     Profile

     Marketing & communications

     Necessary for our legitimate interests (to develop our products and services and grow our business) or

     Consent.

To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

     Identity

     Contact

     Usage

 

     Necessary for our legitimate interests (to improve the shopping experience of our customers)

To make suggestions and recommendations to you about goods or services that may be of interest to you

     Identity

     Contact

     Technical

     Usage

     Profile

     Necessary for our legitimate interests (to develop our products/services and grow our business)

 

We will only use your personal data for the purposes which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Processing personal data without consent may occur in compliance with the above rules where this is required or permitted by law.

If you have any questions about how Tripamix use any of your personal data, please contact our DPO.

 

How we share your data

We may disclose and share your personal data with the parties set out below:

     To business partners, travel shops, suppliers, sub-contractors, other third parties that are used in connection with running our business for the purposes highlighted in the above table.

     Third party payment processing services.

     Third party service providers we engage with to provide IT systems, software and host our domain.

     Affiliate networks through whom you may have accessed our website.

     Analytics and search engine providers that assist in improving and optimising our website.

     Third party service providers who you may have engaged with through the use of our website to deliver goods or a service you have ordered.

     To any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

     To protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

     if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

     to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Marketing preferences, adverts and cookies

 

Marketing- your preferences

 

It is likely we will send you marketing communications and promotional offers:

     If you have signed up to us or opened any type of account with us or registered for a competition, promotion, event or giveaway and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);

     By email and postage if you have signed up for receiving promotional material.

     If you have provided us with your details in regards to a competition or event and you have consented to receiving such marketing.

 

Cookies

 

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

 

We collect information about your use of our online services we provide using cookies. Cookies consist of small sized files that are sent by us to your computer or other device which we are able to access when you visit our site in future. Cookies help assist in remembering who you are and other information about your visits. They can help display tailored information on a website in a way that matches your interests. Most major websites use cookies.

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

 

What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies essentially allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

The Cookies that we use

We use the following cookies:

  • Strictly necessary cookies are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, make use of e-billing services and manage bookings/orders.

 

  • Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

  • Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

  • Targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

Objecting to Cookies

Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Lifetime of Cookies

Except for essential cookies, all cookies will expire when the browsing session ends.

 

 

 

 

 

Use of analytics and targeted advertising tools

 

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided.

 

In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features.

 

The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called Web Choices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

 

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us at customerservice@tripamix.com or our support section on Tripamix.com

 

Links to other websites and third parties

 

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

 

Mobile services

When a successful request our mobile services is activated, it is likely we will need to keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.

 

Comments and Reviews submitted to Tripamix

If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment. We will collect your name or username, country which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

 

Social networks

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Snapchat, Discord, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

 

Data Retention

we will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are are available upon request.

 

Your data and countries outside of Europe

The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) using legally provided mechanisms to lawfully transfer data across borders. Many of our external third parties and teams are based outside of the EEA; therefore data may be processed by staff operating outside the EEA who work for us or for one of our third parties we are collaborating with. Staff outside of the EEA may be engaged in the processing of payment, fulfilling an order, customer support services and various other support mechanisms required to fulfil your satisfaction. We will take all steps required to ensure that your data is treated securely and in accordance with this privacy notice.

 

You also acknowledge that where your personal data is transferred outside the EEA, controls on data protection may not be as wide as the legal requirements within the EEA.

 

If data is transferred from within the EEA to a jurisdiction outside the EEA, it is done so under a Data Transfer Agreement, which contain standard data protection contract clauses. The European Commission has adopted standard data protection contract clauses (known as the Model Clauses) which provide safeguards for personal information that is transferred outside of Europe. We use Model Clauses when transferring personal data outside of Europe.

 

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

 

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

 

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

 

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@Tripamix.com

 

Request erasure of your personal data

This enables you to request that Tripamix delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

 

Request restriction of processing of your personal data

You have a right to ask Tripamix to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

 

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

 

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data, which overrides your rights and freedoms.

 

Object to automated decision making and profiling

You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

Response time

We will try to respond within 28 days of you contacting us regarding any of your rights. Depending on the complexity of what is being requested it may take longer. In this case, we will notify you and keep you updated.

 

Complaints

If you have any concerns or complaints regarding the way in which we process your data, please contact us directly. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

 

Contacting us

We welcome feedback be it positive, negative or recommendations and are happy to answer any questions you may have about your data.

Please forward any questions to customerservice@tripamix.com

 

Tripamix Limited